Ethereal Spaces Logo

Privacy Policy

Last Updated: August 12, 2025

1. Introduction

Welcome to Ethereal Spaces. We are committed to protecting your privacy and handling your personal data in an open and transparent manner. This Privacy Policy ("Policy") outlines how Ethereal Spaces ("we," "us," or "our") collects, uses, processes, and discloses your information in conjunction with your access to and use of the Ethereal Spaces platform and its services. This policy applies to all users of our services, including unregistered visitors, registered guests ("Guests"), and space owners ("Hosts"). When you use our platform, you are consenting to the collection, storage, use, and disclosure of your personal information as described in this Policy. We encourage you to read this document carefully to understand our practices regarding your personal data and how we will treat it.

2. Information We Collect

We collect information to provide and improve our services. The types of information we collect can be broadly categorized into three types: information you provide to us directly, information we collect automatically, and information we receive from third parties.

2.1 Information You Provide to Us

This is information that you voluntarily provide to us when you interact with our platform. This includes:

  • Account Information: When you register for an Ethereal Spaces account, we require certain information such as your first name, last name, email address, and a password. You may also choose to provide additional information as part of your profile, such as a profile picture, phone number, and a personal description.
  • Host-Specific Information: If you are a Host, in addition to the above, we will ask for detailed information about the space you wish to list, including its address, amenities, availability, pricing, rules, and high-resolution photographs. We may also require identity verification information (such as a copy of your government-issued ID) and business registration details.
  • Payment Information: To process payments for bookings, we collect financial information (like your bank account or credit card details) and billing address. This information is processed by our third-party payment processors, and we do not store full credit card numbers on our servers.
  • Communications: When you communicate with us through our contact forms, email, or other channels, we collect information about your communication and any information you choose to provide. This also includes your communications with other users through our platform's messaging system.

2.2 Information We Automatically Collect

When you use our platform, we automatically collect certain information about your device and your usage of our services. This includes:

  • Log Data and Device Information: We automatically collect log information when you use the platform, even if you have not created an account. This information includes, among other things: details about how you’ve used the platform (including links to third-party applications), IP address, access dates and times, hardware and software information, device information, device event information (e.g., crashes, browser type), and the page you’ve viewed or engaged with before or after using the platform.
  • Geolocation Information: We may collect information about your approximate location as determined by data such as your IP address to offer you an improved user experience. For more precise location information, we may request your consent to use GPS-based data from your mobile device.
  • Cookies and Similar Technologies: We use cookies, web beacons, pixels, and other similar technologies to operate and provide our services. These technologies help us recognize you, remember your preferences, and tailor content and advertising. You can control the use of cookies at the individual browser level.

3. How We Use Your Information

We use the information we collect for a variety of purposes, grounded in our commitment to provide a secure and superior service. Our primary purposes for using your information are:

  • To Provide, Improve, and Develop the Platform: We use your information to operate our platform, facilitate bookings, process payments, and enable communication between users. We also use it to personalize your experience and to develop new features and services.
  • To Maintain a Secure and Trusted Environment: We use your data to detect and prevent fraud, spam, abuse, security incidents, and other harmful activity. We also use it to verify or authenticate information or identifications provided by you and to conduct security investigations and risk assessments.
  • To Provide Customer Support: We use your information to resolve technical issues you encounter, to respond to your requests for assistance, to analyze crash information, and to repair and improve the services.
  • For Marketing and Advertising: We may use your information to send you promotional messages, marketing, advertising, and other information that may be of interest to you based on your preferences. You can opt-out of receiving marketing communications from us by following the unsubscribe instructions included in our marketing communications.

4. How We Share Your Information

We do not sell your personal data to third parties. We may share your information with third parties only in the ways that are described in this Privacy Policy.

  • With Other Users: To help facilitate bookings, we may need to share certain information with other users. For example, when a Guest submits a booking request, certain information like their name and profile picture is shared with the Host. When a booking is confirmed, we will disclose additional information, such as contact details, to enable coordination.
  • With Third-Party Service Providers: We share information with third-party vendors and service providers that perform services on our behalf. These include payment processors, cloud hosting providers, identity verification services, and marketing and analytics providers. These providers have access to your personal information only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose.
  • For Legal Compliance and Protection: We may disclose your information to courts, law enforcement, or governmental authorities, or authorized third parties, if and to the extent we are required or permitted to do so by law or if such disclosure is reasonably necessary to comply with our legal obligations, to respond to claims asserted against us, or to protect the rights, property or personal safety of Ethereal Spaces, its employees, its users, or members of the public.

5. Data Security

We are continuously implementing and updating administrative, technical, and physical security measures to help protect your information against unauthorized access, loss, destruction, or alteration. We use encryption to protect your data in transit and at rest. However, please be aware that no method of transmission over the Internet or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.

6. Your Rights and Choices

You have certain rights regarding the personal information we hold about you. You may access, update, and correct most of your basic personal information by logging into your account. You also have the right to request an explanation of the information we hold about you, request a copy of your information, or request that we delete your information. In certain jurisdictions, such as the European Economic Area (under GDPR), you may have additional rights, including the right to data portability and the right to object to or restrict certain processing activities. To exercise any of these rights, please contact us via the contact information provided below.

7. Changes to This Privacy Policy

We reserve the right to modify this Privacy Policy at any time in accordance with this provision. If we make changes to this Privacy Policy, we will post the revised Privacy Policy on the platform and update the “Last Updated” date at the top. We will also provide you with notice of the modification by email at least thirty (30) days before the date they become effective. If you disagree with the revised Privacy Policy, you may cancel your Account. If you do not cancel your Account before the date the revised Privacy-Policy becomes effective, your continued access to or use of the platform will be subject to the revised Privacy Policy.

8. Contact Us

If you have any questions or complaints about this Privacy Policy or our information handling practices, you may contact us through the form on our Contact page or by emailing us at [email protected]. We are committed to working with you to obtain a fair resolution of any complaint or concern about privacy.